Online CPD Session - Break the Mold of Negativity Around Rules
CGIC will be hosting a complimentary CPD Session with Lewis S Eisen. The webinar Break the Mold of Negativity Around Rules will take place September 22, 2020 at 1:00 pm EDT via Zoom Teleconference.
RSVP your attendance to email@example.com by September 18.
Often organizations claim to hold “respect for others” as a core value, but when you look at their rules documents the story is different. Whether they call them “policies,” “terms and conditions,” or simply “guidelines,” many of these rules read like angry parents scolding naughty children. The reality is that the policy writers wanted to sound strict rather than disrespectful; however, they focussed solely on the content and paid no attention to the tone of voice.
To succeed, internal policies need buy-in from everyone involved. Adults bristle at disrespectfully worded statements, making compliance an uphill road. Ultimately, the tension created by poorly drafted policies has a palpable impact on employee morale.
In this eye-opening session, Lewis shows you how you can make rules documents more effective.
Lewis S Eisen, B.A., J.D., C.I.P. is the author of the international bestseller How to Write Rules that People Want to Follow: A Guide to Writing Respectful Policies and Directives. He has practised law, been a technology consultant, and been a policy writer for the federal government. His approach to drafting rules that don’t sound bossy has been adopted by groups at organizations across Canada, the US, and the UK.
For past events, click here.
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